ORDER PROCESSING:
All our products are handmade with a lot of care by folk herbalist Julia Magdalena. Our little business is run by her only. Flower Essences are bottled when ordered, which takes space, intention and time.
Please allow up to 10 days for your order to be send out. We usually send out orders on Tuesdays. You will receive an email with a tracking number as soon as your order is on the way to you.
SHIPPING
Orders are shipped with Posta Romana, the Romanian Post. You will receive an email with a tracking number for your order and can check the status here: https://www.posta-romana.ro/en/track-trace.html
As soon as your order reaches your country, you can use the local postal services website to track your order.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.
tracked shipping Europe 7 Euros
tracked shipping Romania 3,50 Euros
INTERNATIONAL SHIPPING:
Please make sure we are able to ship to your country before you place an order. We offer international shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vraja Botanica S.R.L. is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We do not accept any returns due to the handmade and energetic nature of our products. Please make a clear and grounded decision when purchasing~
In the event that your order arrives damaged in any way, please email us as soon as possible at julia@vrajabotanica.com with your order number and a photo of the item’s condition so we can find a solution together.
If you have any further questions, don't hesitate to contact us.